Shipping is free on orders totalling over $250. For smaller orders, there will be a $50 shipping charge. Some areas of the world, such as regions outside of Europe, North America, Central America and the Caribbean may incur additional shipping charges but we will notify you before charging your credit card.

If the products you have ordered are not temperature sensitive they will be shipped in cushioned cardboard boxes sized appropriately for the items ordered.

If products are heat-sensitive they are shipped in insulated, thermo-regulated packages with reinforced cushioning and Cold-Chain-Technology™ propylene glycol cluster packs to adhere to FDA regulations and ensure your products are kept within appropriate temperatures for up to ten days while in transit.

SphericMed only sells original FDA-approved products. We are a licensed international wholesaler and buy products directly from Allergan, Merck, and Galderma. You will receive the products unadulterated and sealed in the original manufacturer’s packaging. When the products arrive please check the integrity of the packaging.

Yes! If you would like an assistant or administrative staff to place your orders you can request a third party authorization form which is to be completed by the licensee or corporation the registered medical license on file belongs to.

Ask your SphericMed sales representative for more information.

Shipping may be delayed due to COVID-19 implications

Once we process your order products are shipped within the next two business days. In the rare circumstance that we do not have an item in stock when your order is placed we will notify you by email immediately and inform you on estimated wait times.

Usually orders are received within 7-10 business days.  If you call our customer service associates they may be able to give you a better estimate of when your order will arrive. Once your order is shipped you will receive an email with a tracking number for your shipment within 24 hours.

We specialize in particular types of medical devices but if there is anything you are interested in purchasing that one of our suppliers makes that is not on our website please contact our customer service associates. They will be happy to check if the product you would like is available.

Yes! We will beat any price from any other licensed international wholesaler. Just send us the information along with proof of the competing price on your most recent order.

If you are unhappy with your order in any way please contact customer service at +1 855 564-1492

If the item is temperature-sensitive we can only accept returns or issue refunds if we misrepresented the product and its packaging when you placed your order. ie; the package arrived warm, above 8 degrees Celsius; your package arrived damaged; or when you initially use the product it is proven to be inactive. If any of the above conditions are met we will replace your order free of charge. All returns and refunds are at the discretion of SphericMed and we cannot guarantee we will accept a return or offer a refund under all circumstances.

Our customer service associates are available during the business hours of 9AM-6PM EST to answer your questions. You can contact SphericMed by phone at +1 855 564-1492